Rainbow Veterinary Clinic Cleveland Hts, OH - Appointment Policy

We offer appointments so that we are able to efficiently serve pets and their owners. In consideration of other clients, we ask that you arrive on time for your appointments. We understand that emergencies arise. However, if you are unable to be here for your scheduled appointment, we ask that you call as far in advance as possible. 

If you arrive more than 7 minutes late for your scheduled appointment, we cannot guarantee that you will be seen

If you fail to arrive for two consecutive appointments without contacting us, you will need to pay a nonrefundable deposit, equal to the cost of an exam, to reschedule. If you continue to fail to arrive for appointments, we reserve the right to stop scheduling you for future appointments.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, Care Credit, cash and personal checks.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.